Airlines have been forced to cancel many flights due to the coronavirus pandemic, which has left people from the UK stranded abroad. Passengers whose flights have been cancelled are entitled to a full refund, but local people have told me that airlines have been reimbursing customers with vouchers.
For people who are stranded abroad, money offers the best chance of purchasing an alternative flight home whereas vouchers may be useless. It is irresponsible of the airline to give vouchers instead of money, and passengers are not obligated to accept this offer.
I have written to the government to ask that they investigate this issue and give clear instruction to UK carriers to reimburse passengers with cash.
If you or a family member are having difficulties with airlines or are stuck abroad, please do get in touch with me at Lousie.Haigh.MP@parliament.uk.