We’ve heard from lots of people in the area about problems they’ve been having with Sanctuary Housing and frustrations that tenants are not getting a good enough service.

We agree that the service isn’t good enough from Sanctuary and that it’s time we held them properly to account.

As a social housing provider, they’re bound by the Complaint Handling Code, which means they have to do the following:

• Acknowledge complaints within 5 days of receipt
• Respond to the complaint within 10 working days
• Ensure the complaint is resolved at the earliest possible opportunity
• Where the problem is a recurring issue, the landlord should consider any older reports as part of the background to the complaint if this will help to resolve the issue for the resident

We believe there are lots of cases like these that break the code and we want to refer them collectively to the Housing Ombudsman.

If you’ve had any issues with Sanctuary please fill in the form below; to request a paper copy of the form and submit by post, please call 0114 2508113.