I’m looking for a Senior Caseworker to work in my Constituency office.

The successful applicant will be happy to work both independently and as part of our small, close-knit team. We will consider applications for flexible working.

Previous experience in working with the Department of Work and Pensions and supporting constituents with benefit applications and appeals is essential.

Louise welcomes applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith, disability or background.

Applications are for a part-time role.

Key responsibilities:

• Assist with surgeries and other meetings and follow up as appropriate
• Develop knowledge in specialist areas
• Engage professionally, confidentially with care and integrity with members of the public, through telephone enquiries, social media, emails and face to face
• Ensure all cases are logged; monitor progress and ensure all identified actions are taken
• Ensure records are kept and information managed confidentially and in line with data protection legislation
• Ensure that all cases and decisions are properly documented, writing clear concise reports containing analysis, explanation of the findings and conclusions, and appropriate action plan, to include monitoring and communication procedures.
• Exercise a high level of autonomy in reaching decisions on cases based on the evidence
• Gather relevant information to resolve or progress cases
• Liaise and engage with external providers and suppliers as and when required
• Liaise with Government agencies, voluntary sector and others to resolve constituency matters
• Manage a large caseload of complex cases, working in a professional, confidential, caring and sensitive manner
• Manage and progress portfolio of casework appropriately
• Manage projects
• Provide briefings for the MP
• Research local, regional or national issues to support MPs’ work
• Respond professionally, sensitively, confidentially and with integrity to routine correspondence and enquiries by email, telephone, social media and face to face from constituents, the media, lobbyists and pressure groups
• Take initial action on queries from members of the public, including responding on behalf of the MP as appropriate
• There may be requirement for the role holder to work outside of normal hours and travel for work occasionally

Additional responsibilities:

• Essential to have knowledge and experience in working with the Department of Work and Pensions and supporting constituents with benefit (including Universal Credit and Personal Independent Payments) applications and appeals
• Having a good understanding of community groups, voluntary organisations and other interest groups based in the Constituency.
• Having a good understanding and experience of working with the Home Office

Person specification:

• Strong interpersonal and communication skills.
• Ability to manage own workload, work independently, prioritise and work under pressure.
• Excellent IT – including use of the caseworker system, administrative and organisational skills.
• Experience of dealing with highly sensitive and confidential information.
• Ability to work flexibly as part of a small team.
• Knowledge of the key issues concerning people in Sheffield Heeley and an understanding of the city.
• Understanding of and sympathy with the aims and values of the Labour Party.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. Pay is in accordance with IPSA guidelines.

Closing Date & interviews:

Applications will be closed at midday on Friday 3^rd October. Interviews will commence immediately, and the position may close before the deadline if an appointment is made.

Interview/Start Dates:

Successful applicants will be notified by email of interview details during the week commencing 13^th October 2025.

We will ideally be looking for someone to start as soon as possible.

Application Details

If you believe you have what it takes to join the team, please submit a covering letter (no more than one page) and your CV outlining your suitability to the role for the attention of the Office Manager, Anita Dell by emailing: anita.dell@parliament.uk.

If you have any questions about the role, please call 0114 250 8113 asking for the Office Manager.